Returns & Exchanges
At essence makeup, we want you to love every product in your beauty routine. If you are not completely satisfied with your purchase, you can return your items within 30 days for a full refund or exchange.
Initiate Your Return
Visit our online return portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Carefully place the products in their original packaging to ensure they are protected during transit to our warehouse.
Label and Ship
Print your prepaid return shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing