Frequently Asked Questions
Everything you need to know about your beauty journey with essence.
Are essence products cruelty-free and vegan?
Yes, essence is 100% cruelty-free. We do not test on animals, and the vast majority of our products are also 100% vegan, containing no animal-derived ingredients.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We want you to love your glow. If you are not satisfied, you can return unused or gently used products within 30 days of purchase for a full refund, excluding shipping costs.
Is your packaging sustainable?
We are committed to the planet. We are constantly increasing our use of recycled plastics and reducing secondary packaging to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.
How can I find the right shade for my skin tone?
Each product page features a detailed shade guide. You can also use our virtual try-on tool or contact our beauty experts for a personalized recommendation.